Sunday, September 11, 2022

A Chat With Hello Mobile

Though they made it difficult, i succeeded into copying and pasting the conversation here. They have a software problem and instead of fixing it they keep sending sim cards at the address that is incomplete and invalidated.



Please be patient while you are being connected with an operator ...

You are now chatting with RobertoI Thank you for contacting Hello Mobile .

My name is RobertoII have read your concern and need to verify your account to better assist you. Can you please provide me with your first and last name and address as it appears on your account?

Can you please open the link i just sent you first

[this reply came almost instant, there are no time stamps, he wouldn't have had the time to open that link so fast] or these guys are bots] I have read your concern and need to verify your account to better assist you.

Can you please provide me with your first and last name and address as it appears on your account?

this is a bot, right?

I am not a bot not a live person?

I have read your concern and need to verify your account to better assist you.

Can you please provide me with your first and last name and address as it appears on your account?

so why do you keep repeating the same question when i asked you one first?

Can you please provide me with your first and last name and address as it appears on your account?can you please open the link i just sent you?

Unfortunately , company policy prohibits me from discussing secure account information with a 3rd party.

This policy is meant to protect the privacy of all Hello Mobile customers.

Thank you for understanding. Please have the account holder contact our Customer Support Team Toll-Free at 1 (888) 95-HELLO, and we'll be more than happy to help.

Chat session has been terminated popup 

Please be patient while you are being connected with an operator ... 

You sent twice the sim card but because you didn't put the complete address i did not receive it it's been one week since my account was open and my card was charged and i still don't have the sim card 

You are now chatting with Ayden

To better assist you, I need to access your account.

Can you please provide me with your full name and address, and the phone number you used to sign up with?

George Ion 19355 sw 65th Ave Apt F5 Tualatin Oregon

did you read my first message?

9713778960

Thank you.did you read my first message?

Zip code, please?

97062

September 11 2:39 pm Package held by carrier as the delivery address is incomplete. Please contact the carrier to update your address information.Thank you.

Account My Profile Account Number 198363233 Account Manager George Ion User Name george.ion.email@gmail.com Password ******** Billing Address 19355 SW 65th Ave

Please allow me a moment.

address is missing the apartment number in my profile which is F5

i already chatted twice about this and told them several times about the apartment number

Okay.

okay what?did you fix it already?

Yes!

I went in my profile and refreshed the page and billing address is still missing the apartment number

I apologize, the F is already updated.

F5, is there anything else I can help you with today?

It doesn't show in my profile

And they won't be able to deliver it the third time

can you open a link with a tracking for today's failed delivery?

After reviewing your account, I see that your FREE SIM card was shipped and is on its way to you.

You will get an email with tracking details for a sim card.

can you please open a link?



2:39 pm 

Package held by carrier as the delivery address is incomplete. Please contact the carrier to update your address information.

i tried to contact Amazon logistics at a phone number i found on internet but it says the voice mail is full

I apologize, please contact the Amazon or USPS facility to to update your address information.

i don't know how to contact it

on the tracking page there are no contact instruction

Please go to Amazon.com or USPS.com.

it's amazon logistics it's not amazon.com

Yes, that is correct., is there anything else I can help you with today?

there is no contact information on amazon logistics page

can you fix the address in my profile?

when i first created the profile when it came to apartment number it jumped to line 2 of the address

you said you fixed the address but you didn't

I apologize, you will need to contact Amazon to update the sim card package address,

it is not amazon

you have to contact them because it's your business partner

Can you please provide me with the new address you would like updated in your account?

19355 SW 65th Ave Apt F5 TUALATIN, OR 97062-8103

Thank you.

it's not new, it's the same it always was,

thank you for holding. Your SIM card order was successfully processed and will ship within the next 24-48 business hours. Once shipped you will receive an email confirmation with your tracking details.

Did you put the apartment number this time?

Yes!

I think there is a glitch in you software,

is there anything else I can help you with today?

you put in the apartment number but the system takes the address from the profile which it hasn't been updated

can i copy this conversation?

Yes!

usually at the end i get the survey and can't copy and paste in my blog

You can take a screeshot also.

My wife also have an account with Hello Mobile and the address is correct, with the apartment number in her profile however you can't edit the address, the only thing you can edit in my profile is the password

As I said earlier I have updated the address apt as F5.

Once shipped you will receive an email confirmation with your tracking details.

Can i send you a screenshot?

unfortunately at this time I am not able to resolve this matter via chat.

Please call us Toll-Free at 1-888-954-3556 anytime Monday - Friday 8:00 AM to 12:00 AM EST or Saturday - Sunday 8:00 AM to 8:00 PM EST so we can further assist you.

Is there anything else I can help you with today by chat?

yeah ok and i will talk to an Asian woman who doesn't understand English as i tried today

At this time I request you to please wait for the new sim card, Once shipped you will receive an email confirmation with your tracking details.

view chat action items

Obviously, bots. Semi-bots? Half human, half machine?


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