Customer Service

Customer service is getting worse by the day. I was really happy i had an option to chat with them as it simplifies it a lot, escpecially the identification part. However, the rest is the same. This adds up to the recent experience with RCA and Telefield. They sent me and phone through an RMA that had the same problem as the first one and a couple more.

Please wait, connecting to server...

Connected!

Juan:

Thank you for contacting Startec Customer Care.My name is Juan.May I have your telephone number beginning with the area code please?

George Ion:

503-675-5086

Juan:

Thanks, let me search for the account please.

Juan:

May I please know your full name and address including  zip code?

George Ion:

George Ion

George Ion:

Account is on Angelica Ion

George Ion:

47 Eagle Crest Dr.#10

George Ion:

Lake Oswego Oregon

Juan:

Thank you so much for providing me that information. will be happy to assist you with that request.You said can not call lond distance.

George Ion:

online landlines to Romania

George Ion:

i tried to landlines and one cell, only cell was working

George Ion:

on landline i get a message in English saying phone number has been disconnected although they said they had tone on the phone

Juan:

May I know the number you are calling from?

George Ion:

5036755086

Juan:

When was last time you tried to call?

George Ion:

right now while typing here i tried on more time

Juan:

May I please know the message you recieved?

George Ion:

it's in American English, the classical the number you just dialing has been disconnected or no longer in use

George Ion:

the number you just dialed has been disconnected or no longer in use

George Ion:

it's a message you can only here in US

George Ion:

it's a message you can only get here in US

George Ion:

i

Juan:

May I know the number you are calling to?

George Ion:

in time, i learned that if anything is wrong on their side, i will get messages in Romanian

George Ion:

011 40 231 525 833

Juan:

Which country are you trying to reach?

George Ion:

as i said so many times before, Romania

George Ion:

40 is the prefix for Romania

Juan:

Thank you, please hold on, I need to report this to our technical department to you get a resolution for this issue in the next 24  to 48 hours.I will give you a ticket number.

George Ion:

can you send it at george.ion.email@gmail.com

Juan:

It is better you wait for it.I will create it fast.

George Ion:

if there's an option, please send it in an email, at your convenience. I have to go places now.

Juan:

You will recieved a callback.

George Ion:

k got to go now

George Ion:

bye