A local call from a business, no way it could have been blocked. Or even if it has been blocked, it would have shown blocked or private. But this one was marked "incoming call".
So i went to CenturyLink site and found a form and filled it out. After all i'm paying 10 dollar a month just for the caller ID. This for the daily 1800 soliciting calls i'm getting and don't want to answer.
Can't remember what form. But i received a confirmation email from CenturyLink. I am saved. This one should show what i was complaining about. Oops... It doesn't say anything, just saying they received my email. And a statement about their goals.
"
On Wed, Jan 23, 2013 at 3:03 PM, Qwest.Com Customer Support <Qwest.Support@centurylink.com> wrote:
Thank you for taking the time to contact CenturyLink by email. We have
received your message. It will be reviewed as soon as possible by a
member of our Customer Care team. Our specialists are available and
respond to requests Monday through Friday between the hours of 8:00 AM
and 6:00 PM Central Standard Time.
Our goal is to respond to all customer concerns within 24 hours.
Please note that emails sent after 6:00 CST or during weekend hours may
require additional response time.
If you need immediate assistance, click the link below to find our
customer service and repair telephone numbers. http://qwest.centurylink.com/
Again, thank you for contacting CenturyLink.
"
About two month ago, they cut my phone service for 24 hours, with no explanation. A CenturyLink van was here near the box, my wife saw it, then the phone was cut out. I spent one day calling them, bought a new phone, then finally another guy with a pickup marked CenturyLink came and it was fixed.
This is the way they deal with things around here. When you are trying to fix a problem (initial problem was inexplicable back pain in the morning, not in the evening), i got into a myriad of other problems. They create new problems so they cover the old ones. This is proof that i'm dealing with only one entity everywhere i go.
"
This ticket has a date of the future, see below date ticket created. The ticket was opened today, before this email was sent. Please check the date of the email.
George Ion
On Wed, Dec 5, 2012 at 6:49 PM, CenturyLink <Online.Repair@centurylink.com
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4 comments:
Now the answering system on the phone isn't working anymore. It stops after a few seconds no matter what. What a coincidence... RCA ViSYS 25250 bought six month ago, 76% memory free, should ring ten times if the memory is full, maybe the memory is totally fragmented, i don't know... Did reset to default, reboot, everything, still not working. To me these problems always come in pairs, so one will never know what i'm complaining about.
Just did some research. Answering system wasn't working for about a week or so. Don't know how many messages i missed. So maybe it's the phone, not the phone company after all.
Got an RMA from RCA! Wasted time for two people: 2 hours troubleshooting, one hour technical support on the phone, one hour getting RMA, one hour looking for the receipt, two hours post traumatic cool down time, including some exercise.
Lucky we realized it wasn't working, after chopping messages for weeks!
Ideally we're gone get a new phone within 7-10 business days. They will charge us for it and give our money back when they get the old phone. Keep my fingers crossed, don't know if they got the right address on the phone. Can't get an RMA on their web site.
And i did not throw this phone on the floor, never!
BTW, a little secret. Best way to learn English for an immigrant is to talk to technical support and customer service on the phone. And i did some, in the past!
https://docs.google.com/file/d/0B-ShIhkErMIPbWJmc0N6Q1B4Rkk/edit
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